In April 2024, I embarked on an exciting journey into the world of artificial intelligence (AI), starting with learning Python. Coming from an infrastructure-focused background, diving into AI development felt like a monumental shift. Without prior coding experience, I realized that building AI tools or training models from scratch would require a long-term commitment. However, I was determined to take small, practical steps toward understanding this fascinating field. Exploring cloud AI services from providers like AWS and Azure led me to Azure OpenAI services. This platform showed me how AI could be leveraged to create applications— like chatbots—without deep coding expertise. I was especially intrigued by concepts such as indexing, semantic search, and retrieval-augmented generation (RAG). These tools enabled me to build my first business use case: a Microsoft Teams chatbot designed to resolve internal queries and reduce dependency on subject matter experts (SMEs). This blog is a s...
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